Student Developer
DevMountain Student Developers
Sep 2022 - Present · 3 mos
Fiber Customer Support Analyst
Verizon
Jan 2008 - Jul 2022 · 14 yrs 7 mos
Call center support for Business VoIP, fiber optic TV, internet, and phone service.
Helped setup and implement, and educate customers with Business VoIP systems.
Field Technician
Unisys
Jan 1998 - Dec 2007 · 10 yrs
Extensive experience in client service issues and handling complaints
Provide hardware and software support to Unisys's clients in southern NJ area, clients that include Dell, Quest, AIG, Countrywide and Indymac Bank
Installation of high speed internet access in hotels and some offices
Installation Support Engineer
Fiserv Integration Solutions
Jul 1995 - Dec 1997 · 2 yrs 6 mos
Responsible for installing desktop and servers for banks converting to Fiserv for transaction processing around the country
Handled post installation service and support
Managing small group of contractors for conversion process